With 455 beds and nearly 23,000 patient admissions each year, South Nassau Communities Hospital in Oceanside, New York, practices day-to-day healthcare in a big way.
Officials at the hospital, one of the largest in Nassau County on Long Island and the flagship of the Mount Sinai Health System, know that success at that scale isn’t just about taking care of patients.
It’s about capturing data as the hospital welcomes new practices to its fold. And it’s about meeting billing demands, improving patient registration, and efficiently manning the front desk.
To meet those goals, the hospital relies on its clinicians and staff, and on a secret weapon: Management Services Organizations (MSOs).
South Nassau contracts with at least two MSOs at any given time for an array of hospital needs, including billing and help in onboarding new physician practices, says Elizabeth Durante, administrative director of physician integration.
“We use MSOs in a lot of ways. We have another layer of support by utilizing an MSO,” says Durante.
— Joe Cantlupe